Position Summary:

Begin an exciting leadership journey as a General Manager at IHOP. As the driving force behind our success, you will oversee all aspects of operations, lead a team of dedicated professionals, and ensure exceptional guest experiences.

Responsibilities:

·       Lead and manage all aspects of restaurant operations, including staffing, scheduling, and budgeting, to achieve business goals and targets.

·       Recruit, train, and develop a high-performing team, fostering a positive work environment and promoting teamwork and collaboration.

·       Ensure compliance with company policies, procedures, and standards, as well as local health and safety regulations.

·       Implement strategies to drive sales growth, enhance profitability, and maximize operational efficiency.

·       Monitor, analyze, and manage key performance indicators (KPIs), such as sales trends, labor costs, and customer satisfaction, to make data-driven decisions.

·       Handle customer inquiries, concerns, and complaints in a professional and effective manner, striving to exceed guest expectations.

·       Manage inventory levels, control costs, and optimize supply chain management to minimize waste and maximize profitability.

Qualifications:

·       Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred.

·       Minimum of 3-5 years of progressive experience in restaurant management, including leadership roles.

·       Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team.

·       Proven track record of achieving business results, driving sales growth, and managing profitability.

·       Excellent communication, negotiation, and problem-solving skills.

·       Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

Competencies:

·       Leadership: Inspire and empower team members to achieve excellence and deliver outstanding service.

·       Strategic Thinking: Develop and execute business strategies for long-term success and growth.

·       Financial Management: Manage budgets, control costs, and drive profitability through a strong understanding of financial principles.

·       Customer Focus: Provide exceptional guest experiences and build lasting relationships.

·       Adaptability: Adjust to changing priorities and environments, driving continuous improvement.

Skills:

·       Leadership and team management

·       Business acumen

·       Sales and marketing

·       Financial analysis and budgeting

·       Problem-solving and decision-making

Physical Requirements:

·       Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds.

·       Standing and Walking: Prolonged periods of standing and walking throughout the shift.

·       Bending and Reaching: Frequent bending, reaching, and twisting.

·       Manual Dexterity: Good hand-eye coordination.

·       Communication Skills: Clear verbal communication to interact effectively with team members and guests.

·       Temperature Tolerance: Capability to work in diverse temperature conditions.

Benefits:

·       Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff.

·       Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services.

·       Career Growth: Training programs, clear career paths, and mentorship opportunities.

·       Recognition: Performance-based incentives, bonuses, and employee recognition programs.

·       Inclusive Environment: A diverse and supportive workplace with open communication and teamwork.

·       Flexibility: Customizable benefits and support for major life events.